User experience professionals are increasingly expected to run workshops with customers, end users, team members, stakeholders and executives. This is not always a skill that comes easily, nor are many people given much support or training before being thrown into what can be a high pressure situation.
This tutorial will cover tips and tricks I've learned in 15 years of facilitating workshops in a variety of countries, industries and situations. The exact content of the workshop will be selected by the participants, in 'choose your own adventure' style.
Topics may include:
Darci is a head of UX design and research and agile consultant with a background in cognitive psychology and technology. Her first job was designing airplane cockpits and she has also done UX work in industries including healthcare, travel, finance, publishing, not-for-profit, compliance and technology. In addition to focusing on solutions that are delightful and easy to use, encouraging collaboration is one of the goals that Darci has wherever she goes.