Facilitating better workshops

4-6 October 2017

John McIntyre Conference Centre, Edinburgh

A 60 minute Tutorial by:

Darci Dutcher

LexisNexis

About this Tutorial

User experience professionals are increasingly expected to run workshops with customers, end users, team members, stakeholders and executives. This is not always a skill that comes easily, nor are many people given much support or training before being thrown into what can be a high pressure situation.

This tutorial will cover tips and tricks I've learned in 15 years of facilitating workshops in a variety of countries, industries and situations. The exact content of the workshop will be selected by the participants, in 'choose your own adventure' style.

Topics may include:

  • how to spend the 10 minutes before the workshop begins
  • how to get everyone to participate and how to get some people to stop talking!
  • how to handle difficult situations
  • room set up for different outcomes
  • choosing the right activities
  • post-it note party tricks

About the Speaker

Darci is a head of UX design and research and agile consultant with a background in cognitive psychology and technology. Her first job was designing airplane cockpits and she has also done UX work in industries including healthcare, travel, finance, publishing, not-for-profit, compliance and technology. In addition to focusing on solutions that are delightful and easy to use, encouraging collaboration is one of the goals that Darci has wherever she goes.

 DarciD

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