When storming is the work: Large scale agile in a large organisation

4-6 October 2017

John McIntyre Conference Centre, Edinburgh

A 45 minute Case Study by:

Patrick Eltridge


Jenny Wood


About this Case Study

Successful agile transformations require change across the organisation (not just within technology) - but agile is seen as a technology methodology. How do you influence the discussion at the executive layer to drive cross organisational change and transformation?

Many initiatives fail or lack impact due to not having this understanding. Improvement evangelists (lean, agile etc) often are too keen to tell executives ‘how’ it should be done and ‘what’ needs to happen and ignore context, risk and the economics of business. It’s easy to consult the change, much harder to lead it. At the other extreme, they are too intimidated to make suggestions beyond their remit, blocking their ability to effect sustainable transformational change.

Patrick Eltridge, CIO RBS, and Jenny Wood, Head of Performance & Business Management at RBS, will share what they have learnt about engaging at an executive level to drive significant transformational and sustainable operating model changes.

About the Speakers

Patrick Eltridge

Patrick joined RBS in 2015 and leads on technology for the Bank. He has over 25 years’ experience in financial services, telecommunications, technology start-ups, management consulting and related commercial activities, particularly in the online space.

Most recently, Patrick was Group CIO of Telstra Corporation, and Group Strategy, Architecture & Design at Standard Chartered Bank, Retail Bank CIO at Westpac and CIO at Seek Limited.

Patrick is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors and holds a bachelor of mathematics degree in computer science from the University of Wollongong.

Jenny Wood

Jenny joined RBS in 2016 as Head of Performance & Business Management in Technology; prior to joining RBS she was Director of Simplicity at Telstra Corporation.

Jenny has a diverse background of executive experience, ranging from customer services and HR through to significant project/programme management and agile transformation. Her passion at work is removing the constraints that inhibit teams from succeeding. Having worked at big companies and small ones, she understands that unique blend of focusing to deliver an innovative large-scale experience whilst ensuring every step forward creates value and is worth taking.

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