Session type:


Presented by:

Anne Dhir


Session time:

15 Sep 13:45 14:30

Session duration:

45 minutes

About the session

Agile teams focus on creating and iterating products and services, but we need to pay equal attention to decommissioning them. Focusing on ending services will help us create services that are more effective, efficient, sustainable, and adaptable.

Anne’s talk builds on existing research and explores the experiences of people who have closed services in health, government, banking, and energy – from emergencies to planned and soft landings - to incorporate the lessons learned in the agile and design processes.

Services never really die, and we need to deal with the ghosts. Service elements remain and must continue to be provided legally, effectively, and sustainably.

The memory of dead services lingers and affects future services.

Participant Takeaways:
The closure stories of 30+ services provide prompts to help participants challenge their design practice and consider under which conditions their services could come to end.

Agileinthebiz, Controversial, Service Design, Thought Experiment.

About the speaker(s)