Session type:

Keynote

Presented by:

John Allspaw

Adaptive Capacity Labs, LLC

Session duration:

60 minutes

About the session

All work in software involves people facing multiple tangled layers of trade-offs and coping with complexity. Uncertainty, ambiguity, and dilemmas are part of the everyday experience in modern enterprises. Exploring and understanding how people successfully cope with these challenges is core to Resilience Engineering.

I will talk about the apparent irony of finding sources of resilience (sustaining the capacity to adapt to the unforeseen) by examining closely what would otherwise be categorized as failure: the messy details of critical incidents.

John previews his talk in conversation with Lean Agile Scotland co-chair Aino Corry.

About the speaker(s)